Client Solutions Manager (f/m/d)

Permanent employee, Full-time · Hamburg

About us

As a young company based in Hamburg’s beautiful Speicherstadt, we are on a mission to transform the transportation and logistics industry. We provide our customers with an innovative data platform to measure and reduce their greenhouse gas emissions and are passionate about minimizing the industry's environmental impact and shaping a sustainable future.
Since our founding in 2018, our team has grown continuously, and we have big plans ahead.
To strengthen our team, we are looking for a motivated Client Solutions Manager with a strong consulting mindset who strives for the highest customer satisfaction and wants to help make the transport sector climate-friendly and data-driven.
Would you like to join our mission to bring transport emissions to net zero by enabling our logistics clients to make informed decisions?

Your mission

Serve as the primary contact for a portfolio of clients ranging from SMEs to multinational shippers at various stages of their customer journey.
Provide expert advice on our product and processes, involving internal specialists (IT, Sustainability, Decarbonization specialists) when necessary.
Maintain proactive communication to understand client needs and support them in achieving their decarbonization goals.
Identify cross- and upselling opportunities within your client portfolio.
Collaborate closely with management and the development team, contributing ideas for product improvement.
Analyze customer data to continuously enhance service quality based on feedback.

What we offer you

A meaningful role contributing to global carbon reduction.
An inspiring working environment in the beautiful Speicherstadt.
The opportunity to take responsibility quickly and contribute your own ideas.
Flexibility in shaping your tasks and priorities.
Active support in developing new skills.
A motivating and positive work atmosphere where you can make a difference.

Your profile

You are passionate about sustainability, logistics, and the role of data-driven insights in supporting decarbonization.
You have at least one year of practical experience in B2B customer support, ideally with software products.
You are a strong team player with excellent communication skills for internal and external stakeholders.
You are self-organized, think strategically, explain complex topics clearly, and break down challenges into manageable parts.
You have excellent German and English language skills.
You enjoy working in a friendly and engaging environment.

Apply for this job

Your application!

Hi there, we really appreciate your interest in shipzero. Please fill out the following short form to get in contact with us. If you have difficulties uploading your files, don't hesitate to contact us by mail at welcome@shipzero.com.